Triggering a new Qualtrics Case creation

This should be used to correct or add information to a ticket once it already has a Qualtrics case created. This process is necessary because once Qualtrics case is created, the integration doesn’t allow any update to be done to that case, so a new case ID needs to be created. 

1. Submit ticket as open (only if ticket is currently close, if open already you skip this step)
2. Update or add the information
3. Remove the “qualtrics_sent” tag
4. Submit ticket as solved